CMS Refund Policy
Our Refund Policy
CMS Global Custom Merchant Solutions may, but are under no obligation to, honor requests for refunds for the following reasons:
The client understands that the design of their services and or website is to be pre-designed and once the client has made full payment this is verify that client has agreed to the design solely based on the fact that we have received full payment.
Nondelivery of the product or service: Due to an issue with technical difficulties, you do not receive a delivery e-mail from us within 7-14 days. Depending on the price of the product, CMS Global Custom Merchant Solutions may require you to first submit proof that you have submitted a report to the mail service or courier company describing the you have not received said service ; please note we are not responsible for your web designer not doing their part.
Download issues: You have problems that prevent you from downloading the product. CMS Global Custom Merchant Solutions recommends that you contact the support team for your browser provider, as CMS Global Custom Merchant Solutions ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Although all the services are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.